Refund policy

Refund & Exchange Policy — Relivix

30-Day Money Back Guarantee
We want you to love your Relivix product. If you are not completely 
satisfied, we offer a full 30-day refund or exchange on all orders 
from the date of purchase. No hassle, no stress.

How to Request a Refund or Exchange
1. Email us at support@relivix.store within 30 days of purchase
2. Include your order number and reason for return
3. We will respond within 24-48 hours with return instructions
4. Send your item back using a tracked delivery service

Conditions
- Items must be returned within 30 days of purchase date
- Items must be in original condition and packaging
- Items must not be damaged through misuse or improper use
- Proof of purchase (order number or receipt) is required
- Return shipping costs are the responsibility of the customer
  unless the item is faulty or incorrect

Refund Processing
Once we receive your returned item, your refund will be processed 
within 5-7 business days back to your original payment method.
You will receive a confirmation email once your refund is issued.

Exchanges
If you would like to exchange your product for a different item, 
contact us within 30 days of purchase and we will arrange this 
for you at no extra cost.

Damaged or Faulty Items
If your item arrives damaged or faulty, please contact us immediately 
at support@relivix.store with a photo of the damage and your order 
number. We will send a free replacement or issue a full.