Terms of Service

Last updated: 15 July 2026

These Terms of Service ("Terms") govern your use of relivix.store (the "Site") and any purchase you make from it. The Site is operated by Relivix, a trading name of Relivix ("we", "us", "our"). By using the Site or placing an order, you agree to these Terms.

1. About us and contact

Relivix is a UK-based online store. You can contact us at support@relivix.store. We aim to respond within 24 hours, Monday to Friday.

2. Ordering

When you place an order, you will receive an order confirmation email. This is acknowledgement of your order, not acceptance. A contract is formed when we dispatch your order and send you a dispatch confirmation. We may refuse or cancel an order at our discretion (for example, suspected fraud, pricing errors, or stock unavailability) — if we do, any payment taken will be refunded in full.

You must be at least 18 years old to place an order.

3. Products

We take care to display and describe our products accurately, but images are for illustration and minor variations in colour or appearance may occur. We reserve the right to make minor changes to product specifications that do not affect function or quality.

Wellness disclaimer: Relivix products are wellness and relaxation devices. They are not medical devices and are not intended to diagnose, treat, cure or prevent any medical condition. Do not use if you are pregnant, fitted with a pacemaker or other implanted electronic device, or have a serious medical condition, without first consulting a doctor. Always follow the instructions supplied with the product.

4. Prices and payment

All prices are shown in pounds sterling (GBP) and include VAT where applicable. Delivery costs (if any) are shown at checkout before you pay. Payment is taken at the time of ordering via the payment methods offered at checkout. If we discover a genuine pricing error before dispatch, we will contact you to confirm or cancel the order.

5. Delivery

We deliver to United Kingdom addresses. Estimated delivery timeframes are shown on the Site and at checkout. Timeframes are estimates, not guarantees, though we will let you know if there is a significant delay. Risk in the products passes to you on delivery; ownership passes when we receive payment in full.

If your order has not arrived within the estimated timeframe, contact us at support@relivix.store and we will investigate with the courier.

6. Your right to cancel (14-day cooling-off period)

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order for any reason within 14 days of the day you receive your goods.

To cancel, email support@relivix.store within the 14-day period. You then have a further 14 days to return the goods to us. Return postage for change-of-mind returns is at your cost. Goods should be unused and in their original packaging; we may reduce your refund to reflect any diminished value caused by handling beyond what is necessary to inspect the goods.

We will refund you within 14 days of receiving the goods back (or proof of postage), using your original payment method, including standard delivery charges you paid.

7. Faulty or misdescribed goods

Under the Consumer Rights Act 2015, goods must be as described, fit for purpose and of satisfactory quality. If your product is faulty or not as described:

• Within 30 days of delivery: you are entitled to a full refund
• After 30 days: we will repair or replace the product; if that fails, you are entitled to a refund

Return postage for faulty goods is covered by us. Contact support@relivix.store with your order number and a description (photos help) and we will sort it out.

Nothing in these Terms affects your statutory rights.

8. Refunds

Approved refunds are issued to the original payment method. Depending on your bank or payment provider, refunds may take 5–10 working days to appear.

9. Intellectual property

All content on the Site — including text, images, logos and branding — is owned by or licensed to us and may not be copied or used without our written permission.

10. Our liability

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law. Subject to that, we are not liable for losses that were not foreseeable when the contract was made, losses not caused by our breach, or business losses. Our total liability for any order is limited to the price you paid for that order.

11. Events beyond our control

We are not responsible for delays or failures caused by events outside our reasonable control (for example, courier disruption, extreme weather, or supplier failure). We will take reasonable steps to minimise any delay.

12. Privacy

Your personal data is handled in accordance with our Privacy Policy.

13. Changes to these Terms

We may update these Terms from time to time. The version in force at the time you place your order applies to that order.

14. Governing law

These Terms are governed by the laws of England and Wales, and any disputes are subject to the non-exclusive jurisdiction of the courts of England and Wales. If you are a consumer, you also benefit from any mandatory protections of the law of the part of the UK where you live.

15. Complaints

If something has gone wrong, contact us first at support@relivix.store and we will do our best to resolve it. You may also be able to use the EU/UK online dispute resolution routes or seek advice from Citizens Advice.