Privacy Policy

Privacy Policy

Last updated: 15 July 2026

This Privacy Policy describes how Relivix ("we", "us", "our"), operated by Relivix, collects, uses and shares your personal information when you visit or make a purchase from relivix.store (the "Site").

Who we are

Relivix is a UK-based online store. For any privacy-related questions or requests, contact us at support@relivix.store.

Information we collect

Information you provide to us:

  • Name, billing address, delivery address, email address and phone number when you place an order
  • Payment information (processed securely by our payment providers — we never see or store your full card details)
  • Any information you include when contacting us

Information collected automatically:

  • Device information: browser type, IP address, time zone, and cookies installed on your device
  • Browsing information: pages viewed, products viewed, referring websites and search terms, and how you interact with the Site

We collect this automatically using cookies, pixels and similar technologies (see "Cookies and advertising" below).

How we use your information

We use your information to:

  • Process and fulfil your orders, including arranging delivery and sending order confirmations and tracking updates
  • Communicate with you about your order or enquiries
  • Screen orders for fraud or risk
  • Send you marketing emails, where you have opted in (you can unsubscribe at any time via the link in any email)
  • Improve and optimise the Site, and measure the effectiveness of our advertising

Lawful bases (UK GDPR)

We process your personal data under the following lawful bases:

  • Contract — to fulfil orders you place with us
  • Legitimate interests — fraud prevention, Site improvement and analytics
  • Consent — email marketing and non-essential cookies, which you may withdraw at any time

Sharing your information

We share your information with third parties only as needed to run our store:

  • Shopify Inc. — powers our online store (Shopify's privacy policy)
  • Payment providers (Shopify Payments, PayPal) — to process payments securely
  • Fulfilment and delivery partners — your name and delivery address are shared with our suppliers and couriers so your order can be dispatched and delivered
  • Email marketing platform (Klaviyo) — to send order notifications and, with your consent, marketing emails
  • Advertising and analytics partners (Meta, Google) — see "Cookies and advertising" below

We may also share information to comply with applicable laws, respond to lawful requests, or protect our rights.

Cookies and advertising

We use cookies and similar technologies (including the Meta Pixel and Google advertising tags) to remember your cart, understand how visitors use the Site, and show you relevant ads on other platforms.

You can opt out of targeted advertising here:

You can also block or delete cookies via your browser settings, though parts of the Site (such as the cart) may not work correctly without them.

International transfers

Some of our service providers are based outside the UK. Where your data is transferred internationally, it is protected by appropriate safeguards such as the UK International Data Transfer Agreement or UK Addendum to the EU Standard Contractual Clauses.

Data retention

We keep your order information for our records unless and until you ask us to delete it, subject to legal obligations (for example, UK tax law requires us to keep transaction records for six years).

Your rights

Under UK GDPR you have the right to:

  • Access the personal data we hold about you
  • Ask us to correct or delete your personal data
  • Object to or restrict our processing of your data
  • Withdraw consent at any time (for marketing or cookies)
  • Data portability

To exercise any of these rights, email support@relivix.store. We will respond within one month.

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.

Age

The Site is not intended for individuals under the age of 18.

Changes

We may update this policy from time to time to reflect changes to our practices or for legal reasons. The "Last updated" date at the top shows the current version.

Contact

Questions about this policy or your personal data: support@relivix.store